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Warranty Policy

Optimized Warranty Policy 

Warranty & Return Policy

At Costcoi, we believe great service begins the moment your order arrives at your door. That's why we make shopping with us simple and worry-free. All products purchased through our website are backed by a 30-day hassle-free return policy and a 1-year limited warranty.

Our 30-Day Hassle-Free Returns

If you're not completely satisfied with your purchase for any reason, simply return it within 30 days of delivery for a full refund or exchange. Items must be in original condition (unless defective). We'll make the process as easy as possible—no questions asked.

Our 1-Year Limited Warranty

We stand behind the quality of our products. This limited warranty covers your item for 12 months from the date of purchase against:

  • Manufacturing defects in materials and workmanship
  • Failures or breakages that make the product (or any essential part) non-functional under normal use

What This Warranty Does NOT Cover:

  • Normal wear and tear, scratches, stains, or cosmetic damage
  • Damage caused by misuse, neglect, accidents, or intentional acts
  • Lost or stolen items
  • Unauthorized repairs, modifications, or alterations

Note on Legal Rights: This warranty gives you specific legal rights. You may also have other rights under state law, including implied warranties of merchantability and fitness for purpose. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

How to Make a Warranty Claim

To file a claim, you must have purchased the product directly from our website. Contact our friendly customer support team at service@costcoi.com with the following information:

  • Your order number
  • Your full name and email address
  • Shipping address (street, city, state, ZIP code)
  • Clear photos of the issue/damaged part(s) and the overall product

We'll review your claim promptly (usually within 1-2 business days) and guide you through the next steps—whether it's a repair, replacement, or refund where applicable.

If you have any questions about our products, returns, or warranty, feel free to reach out to our customer support team. We're here to help and ensure you're happy with every purchase.

Thank you for shopping with Costcoi—we truly value your trust!